FAQS

✨ Frequently Asked Questions

Is your hair real human hair?

Yes. Our collections feature premium Raw and Virgin Remy human hair selected for softness, natural movement, and long-lasting wear.

Will the hair tangle or shed?

Our virgin hair is tangle-resistant cuticle aligned and designed to minimize shedding with proper care.

Can I color or style the hair?

Yes. Because it is real virgin human hair, it can be curled, straightened, and colored while maintaining its natural integrity.

How long does the hair last?

With proper care, our premium virgin hair is designed for extended wear and repeated styling.

Will the wig look natural?

Our units feature Swiss lace and bleached knots for a seamless, undetectable hairline that blends effortlessly.

How long does shipping take?

Orders are processed within 1–2 business days, with delivery typically arriving within 5-10 business days after shipment.

Will I receive tracking information?

Yes. A tracking number will be sent via email once your order ships so you can monitor delivery progress.

Do you accept returns or refunds?

Due to the hygienic nature of hair products, all sales are final. If your order arrives damaged or incorrect, please contact us within 72 hours so we can review and provide a resolution.

Do you offer payment plans?

Flexible payment options may be available at checkout through approved Buy Now Pay Later providers.

How do I contact customer support?

For assistance, please contact us via email and our team will respond within 24–48 business hours.

✨ Wig Care FAQ

How often should I wash my wig?

We recommend washing your wig every 7–10 wears or whenever product buildup occurs to maintain softness and longevity.

How should I wash my wig?

Gently detangle before washing, then cleanse using a sulfate-free shampoo and conditioner in lukewarm water. Avoid rubbing or twisting the hair to preserve its natural integrity.

How do I prevent tangling?

To maintain tangle-resistant cuticle aligned hair, detangle gently from ends to roots, avoid sleeping without protection, and store the wig properly when not in use.

Can I use heat on my wig?

Yes. Because it is real human hair, you may curl or straighten using heat tools. Always apply a heat protectant to maintain strength and texture.

Can I color or bleach my wig?

Yes, but we recommend professional coloring to preserve hair quality and longevity.

How do I choose the right length?

Length selection depends on your desired style and height. Straight textures appear longer, while curly or wavy textures may appear shorter due to shrinkage.

Can the wig be customized?

Yes. Our wigs can be styled, parted, and customized to achieve your preferred look.

Is the lace beginner friendly?

Yes. Swiss lace is lightweight, breathable, and designed to blend seamlessly for a natural appearance.

Is the lace beginner friendly?

Yes. Swiss lace is lightweight, breathable, and designed to blend seamlessly for a natural appearance.

How long will my wig last?

With proper care, premium human hair wigs can be worn repeatedly and maintain their beauty over time.

Is the wig comfortable for daily wear?

Yes. Our wigs are designed with breathable lace and balanced weight for comfortable extended wear.